Privacy Policy

Effective Date: [Effective Date]
Business Name: ILIOS SCULPT PILATES
Legal Entity: Ilios Pilates LLC
Location: 116 Hunters Lane, Friendswood, TexasILIOS SCULPT PILATES (“ilios,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book classes, purchase memberships, use our childcare reservation services, communicate with us, or otherwise interact with our studio.

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include your name, email address, phone number, billing address, emergency contact information, date of birth, account login details, and other information you provide when creating an account, purchasing a membership, booking a class, joining a waitlist, completing a form, or contacting us.

Payment Information

Payments may be processed through third-party payment processors or booking platforms. We do not store full credit card numbers on our own systems. Payment processors may collect and process your payment details according to their own privacy and security policies.

Membership, Booking, and Studio Activity Information

We may collect information related to your memberships, class reservations, attendance, cancellations, waitlists, purchases, childcare reservations, private sessions, events, preferences, and communication history.

Childcare Reservation Information

If you use our childcare services, we may collect limited information necessary to manage reservations, including the child’s name, age, reservation time, parent or guardian contact information, and any information you voluntarily provide that is necessary for safe and appropriate care during the reservation window.

Communications Information

If you contact us by email, phone, SMS/text message, website form, social media, or in person, we may collect the content of your communication and related contact information.

Website and Device Information

We may collect information such as your IP address, browser type, device type, pages visited, referring website, date and time of visit, and other analytics information through cookies or similar technologies.

2. How We Use Your Information

We may use your information to:Create and manage your account;Process memberships, purchases, and payments;Book, confirm, modify, or cancel classes, private sessions, childcare reservations, and events;Send account, scheduling, reservation, billing, and studio-related communications;Respond to questions, requests, and customer service inquiries;Send promotional messages, special offers, studio updates, and marketing communications where permitted by law and with any required consent;Improve our website, services, scheduling, customer experience, and studio operations;Maintain safety, security, and fraud prevention;Comply with legal, regulatory, tax, accounting, and business obligations.

3. SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from us, we may use your number to send studio-related text messages, including class reminders, booking confirmations, waitlist updates, childcare reservation updates, account alerts, customer support follow-ups, promotional offers, and other studio communications.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.We do not sell, rent, trade, or transfer SMS opt-in data or text messaging consent information to third parties.

4. How We Share Information

We may share limited information with trusted service providers who help us operate our business, such as booking software providers, payment processors, email platforms, website hosting providers, customer management tools, analytics providers, legal/accounting professionals, and other vendors that support our studio operations.These service providers are only permitted to use information as necessary to provide services to us and are not authorized to use your information for their own marketing purposes.We may also disclose information when required to comply with law, legal process, court orders, regulatory requests, enforce our agreements, protect our rights, protect the safety of our clients, staff, or business, or in connection with a business transaction such as a merger, sale, or transfer of assets.

5. Marketing Communications

You may unsubscribe from email marketing by following the unsubscribe instructions in our emails or contacting us directly. You may opt out of SMS/text messages by replying STOP to any message from us.Even if you opt out of marketing communications, we may still send non-marketing messages related to your account, purchases, reservations, billing, safety, policy updates, or other transactional matters.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website performance, improve user experience, measure marketing effectiveness, and support website functionality. You may be able to adjust cookie settings through your browser, but disabling cookies may affect website functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to operate our business, provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate business records.

9. Children’s Privacy

Our website and marketing communications are intended for adults. We do not knowingly collect personal information directly from children under 13 through our website. Any childcare-related information is provided by a parent or legal guardian for reservation and studio operational purposes.

10. Your Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information by contacting us. We may need to verify your identity before processing certain requests and may retain information where required or permitted by law.

11. Third-Party Links and Platforms

Our website or communications may link to third-party websites, booking platforms, payment processors, or social media platforms. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Your continued use of our services after updates are posted means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:ILIOS SCULPT PILATES
Email: support@iliossculptpilates.com
Phone: 281-248-8683
Address: 116 Hunters Ln, Friendswood, Texas